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Return Policy

Last updated: July 30, 2026

Thank you for shopping with us.

We want you to be completely satisfied with your purchase. If you are not satisfied, you may request a return or refund under the conditions below.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.

Be returned in its original packaging.

Include all accessories, manuals, and documentation (if applicable).

Returns must be approved before the item is sent back.

Non-Returnable Items

The following items are not eligible for return or refund:

Gift cards.

Downloadable digital products.

Personalized or custom-made items.

Products damaged due to misuse or improper handling.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our error or a defective or incorrect item.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and photos of the item so we can resolve the issue as quickly as possible.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact our customer support.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective or incorrect product.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

 

Contact Us

If you have any questions regarding this Refund Policy or wish to request a return or refund, please contact us:

Email: contact.lhi.leather@gmail.com

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